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09 579 0563 (24 hr)           In an emergency dial 111

WELLBEING SERVICES

Health Coach

Managing COVID-19 At Home

Advice for self-isolation

All COVID-19 positive patients and household contacts are required to isolate. 

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Managing your COVID-19 symptoms at home

The Omicron variant of COVID-19 is milder, but more infectious. This means most of us will likely get infected, so it's important to know what to do when it happens. Here are some great resources to help you manage your symptoms.

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Track your symptoms 

COVID-19 infection affects everyone differently. Symptoms can be very mild, like a cold, through to more severe, with little warning. We encourage you to track your symptoms and rest at home.

  • Symptom diaries (for adults and children) 

  • If you have any concerns, please phone us, or call Healthline on 0800 611 116 for advice. 

  • Supports adults enrolled at the clinic

  • Helps you to manage ongoing health conditions e.g., gout, diabetes, asthma

  • Focuses on healthy eating, physical activity, smoking cessation, and stress management

  • Assists your understanding and use of your medications

  • Works with you to develop goals and action plans

  • Keeps in touch to support you, in-person, or by phone, video, or text.

Wellbeing Practitioner/HIP

Our new Health Improvement Practitioner (HIP) will be joining the team shortly.

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We look forward to updating you.

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You can talk with our Health Improvement Practitioner in clinic, by video, or by phone.

All sessions are free.

Halamehi Weatherall - Health Coach

Halamehi is the Health Coach at Mount Smart Medical. She helps people who are wanting to make lifestyle changes to improve their overall health and wellbeing. Together, Halamehi and her patients come up with simple, realistic action plans to help get them a step closer towards their health goals.

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Halamehi comes from a varied professional background, from working with youth to managing gyms and first aid instructing. Becoming a Health Coach has been her favourite and most rewarding role to date, as she gets to have meaningful conversations and support people towards becoming a healthier version of themselves. Outside of being a Health Coach, Halamehi enjoys spending time with family and friends, kickboxing, and walking her dog.

 

You can talk with Halamehi in clinic, by video, or by phone.

All sessions are free.

Wellbeing Practitioner/HIP (Health Improvement Practitioner)
– registered health professional

Patient Helpline

COVID-19 Healthline

Provides advice about COVID-19, including exposure, testing, self-isolate, and registers and monitors patients in self-isolation. Available 24 hours, 7 days by calling 0800 358 5453

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Whānau Home Quarantine (WhānauHQ)
WhānauHQ Advice Line: 0800 687 647 (0800 OUR MIQ) – patients can call for assistance with questions about community-supported isolation and quarantine (CIQ).

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1737 - Need to talk?

A free service dedicated for New Zealanders feeling down, anxious, a bit overwhelmed or just need a chat. Free call or text 1737 any time, 24 hours a day. You'll get to talk (or text) with a trained counsellor.

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Have a different question?

You can now use the Health Navigator website to find out information about your health conditions, medicines and much more, without any data on your phone. Tell your friends and whānau.

  • Supports patients of all ages enrolled at the clinic

  • Helps you to identify and understand your wellbeing concerns including stress, sleep, mood, anxiety, pain, physical health challenges, substance use, relationships

  • Works with you to develop a plan for positive changes 

  • Keeps in touch to support you in-person, or by phone, video, or text

Wellbeing Services

Free support is available with our Wellbeing Team, for all enrolled patients. See below for the support options that are available at Mount Smart Medical.

A typical session with a Health Coach or Wellbeing Practitioner is 20 - 30minutes – we offer in-person, video, and phone appointments.  

Ask your doctor or nurse to refer you to our Wellbeing Team today.

Awhi Ora Community Support

Patient Helpline

COVID-19 Healthline

Provides advice about COVID-19, including exposure, testing, self-isolate, and registers and monitors patients in self-isolation. Available 24 hours, 7 days by calling 0800 358 5453

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Whānau Home Quarantine (WhānauHQ)
WhānauHQ Advice Line: 0800 687 647 (0800 OUR MIQ) – patients can call for assistance with questions about community-supported isolation and quarantine (CIQ).

​

1737 - Need to talk?

A free service dedicated for New Zealanders feeling down, anxious, a bit overwhelmed or just need a chat. Free call or text 1737 any time, 24 hours a day. You'll get to talk (or text) with a trained counsellor.

​

Have a different question?

You can now use the Health Navigator website to find out information about your health conditions, medicines and much more, without any data on your phone. Tell your friends and whānau.

  • Provides walk alongside support in the community – everything outside the clinic

  • Access to Social and Financial services

  • Health and Wellbeing goals

  • Family/whānau issues

  • Managing drug use, drinking, and other addictions

  • Cultural reconnection

Rachel Tamapolu - Awhi Ora Support Worker

Rachel is our Awhi Ora Community Support Worker, from Vaka Tautua. She has wide and vast experience in supporting people from all walks of life, including previously running group sessions volunteering at Mt Eden Men’s Prison for 10 plus years in her church ministry.

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She has worked with Community Service Providers such as Auckland City Mission and Odyssey House, working with Youth and in Youth Justice, then with Victim Support alongside Police, and now with Awhi Ora service with Vaka Tautua.

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Rachel loves watching people flourish, and enjoys journeying with them to reach their goals and realise their potential in life as she walks and supports them through! 

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She is passionate about serving people and considers it a great privilege to do what she loves. Rachel lives out her Christian faith daily and enjoys her family, great friends, good food, and singing Gospel as it lifts her soul on those challenging days! 

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